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Questions about an order, product advice, or just want to say hello — our team responds with care, speed, and complete discretion.
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How to Reach Us
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Live Chat
Chat with a real human on our website. No bots — just friendly, knowledgeable support.
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Email Support
Send us a message anytime. We respond within 2 hours during business hours, 24h otherwise.
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Phone
Prefer to speak with someone? Call us Mon–Fri, 9am–6pm GMT. All calls are private.
+1 (888) 599-LUXE
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Visit Us
Our London Studio
Studio & Showroom
Get Directions →
Come say hello in person
Our Carnaby Street studio is open for private appointments. Experience our full product range in a comfortable, judgement-free environment.
Address
12 Carnaby Street, London W1F 9PW
Studio Hours
By appointment only — Mon–Sat
Nearest Tube
Oxford Circus (2 min walk)
Frequently Asked
Quick Answers
Browse our most common questions below. Can't find what you're looking for? Use the contact form above.
Will anyone know what I ordered? How discreet is the packaging?
All LUXE orders are shipped in plain, unmarked brown or white boxes with no branding or product description on the outside. The sender name on the label reads "LX Tech Corp" — not LUXE. Your bank statement will also show "LX Tech Corp" so there's nothing to raise any eyebrows.
How long does delivery take, and do you ship internationally?
We ship to 120+ countries via DHL Express. Standard delivery takes 3–5 business days internationally. UK orders typically arrive in 1–2 business days. Free express shipping is available on all orders over $99. You'll receive a tracking link the moment your order ships.
What is your return policy? Can I return a product I've opened?
We offer a 60-day return policy on all unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened intimate products. However, if your product is faulty or damaged on arrival, we'll replace it immediately — just send us a photo within 14 days of receipt.
Are your products body-safe? What materials do you use?
Every LUXE product uses FDA-approved, platinum-cured silicone — the same medical-grade material used in surgical implants. It's completely non-porous, hypoallergenic, phthalate-free, and latex-free. All products are independently lab tested before launch and carry CE and RoHS certifications.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Bitcoin. All payments are processed via SSL-encrypted checkout. Your card details are never stored on our servers.
My product isn't charging. What should I do?
First, ensure the magnetic charger is correctly aligned — it should click into place. Try a different USB power source (laptop, wall adapter). If the issue persists after 30 minutes, contact us with your order number and we'll arrange a free replacement under our 12-month warranty. No need to return the faulty unit.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placing them via our live chat. After that, our warehouse picks and ships very quickly so changes may not be possible. If your order has already shipped, you can initiate a return once it arrives.
Do you sell or share my personal data with third parties?
Never. LUXE will never sell, rent, or share your personal data with any third party for marketing purposes. The only data we share is the minimum required for shipping (your address with our courier). Read our full Privacy Policy for complete details.
SSL Encrypted
256-bit secure checkout
Plain Packaging
Zero branding outside
60-Day Returns
Hassle-free, no questions
120+ Countries
Global express shipping
4.9 / 5 Rating
From 50,000+ customers