Summary: LUXE will never sell, rent, or share your personal data with third parties for marketing purposes. We collect only the minimum data needed to fulfill your order and improve your experience. You have full control over your data.
1. What Information We Collect
Information You Provide
When you create an account, place an order, or contact us, we collect:
- Name and contact details (email, phone, shipping address)
- Payment information (processed securely by our payment providers — we never store full card details)
- Order history and product preferences
- Any messages or feedback you send us
Information Collected Automatically
When you browse our site, we automatically collect:
- Device and browser information (IP address, device type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar technologies (see Cookies section below)
2. How We Use Your Information
We use your data solely for the following purposes:
- Fulfill orders: Process payment, ship products, send delivery updates
- Customer support: Respond to inquiries and resolve issues
- Product improvement: Analyze usage patterns to improve our site and products
- Marketing (only with consent): Send promotional emails if you opt in — you can unsubscribe anytime
- Legal compliance: Meet regulatory requirements and prevent fraud
We do not use your data for: Third-party advertising, selling to data brokers, or building profiles for unrelated purposes.
3. What We Share (and Don't)
We never sell your data. Period. The only entities that receive your information are:
- Shipping carriers (DHL, FedEx): Only your delivery name and address — never order contents
- Payment processors (Stripe, PayPal): Encrypted payment details for transaction processing
- Analytics providers (Google Analytics): Anonymized browsing data only
- Legal authorities: Only when legally required by court order
All third-party partners are contractually bound to use your data only for the specified purpose and to maintain appropriate security measures.
4. How We Protect Your Data
We implement industry-standard security measures:
- SSL/TLS encryption on all pages
- PCI-DSS compliant payment processing
- Regular security audits and penetration testing
- Strict internal access controls — only essential staff can access customer data
- Data retention limits — we delete inactive account data after 3 years
5. Your Rights
Depending on your location, you have the following rights:
- Access: Request a copy of all data we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request complete erasure of your account and data
- Portability: Receive your data in a machine-readable format
- Objection: Opt out of marketing or certain processing activities
- Restriction: Limit how we use your data in specific circumstances
To exercise any of these rights, contact us at privacy@luxe.com or through your account settings.
6. Cookies & Tracking
We use cookies to remember your preferences, keep you logged in, and understand how our site is used. You can manage cookies through your browser settings. Essential cookies (for checkout and security) cannot be disabled.
7. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email and announced on this page. The "Last updated" date at the top indicates the most recent revision.
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@luxe.com
Address: LUXE DPO, 120 Fenchurch Street, London EC3M 5BA, United Kingdom
We respond to all privacy-related inquiries within 48 hours.