All LUXE orders are shipped in plain, unmarked brown or white boxes with no branding or product description on the outside. The sender name on the label reads "LX Tech Corp" — not LUXE. Your bank statement will also show "LX Tech Corp" so there's nothing to raise any eyebrows.

We ship to 120+ countries via DHL Express. Standard delivery takes 3–5 business days internationally. UK orders typically arrive in 1–2 business days. Free express shipping is available on all orders over $99. You'll receive a tracking link the moment your order ships.

We offer a 60-day return policy on all unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened intimate products. However, if your product is faulty or damaged on arrival, we'll replace it immediately — just send us a photo within 14 days of receipt.

Every LUXE product uses FDA-approved, platinum-cured silicone — the same medical-grade material used in surgical implants. It's completely non-porous, hypoallergenic, phthalate-free, and latex-free. All products are independently lab tested before launch and carry CE and RoHS certifications.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Bitcoin. All payments are processed via SSL-encrypted checkout. Your card details are never stored on our servers.

First, ensure the magnetic charger is correctly aligned — it should click into place. Try a different USB power source (laptop, wall adapter). If the issue persists after 30 minutes, contact us with your order number and we'll arrange a free replacement under our 12-month warranty. No need to return the faulty unit.

Orders can be modified or cancelled within 1 hour of placing them via our live chat. After that, our warehouse picks and ships very quickly so changes may not be possible. If your order has already shipped, you can initiate a return once it arrives.

Never. LUXE will never sell, rent, or share your personal data with any third party for marketing purposes. The only data we share is the minimum required for shipping (your address with our courier). Read our full Privacy Policy for complete details.

Wash with warm water and mild unscented soap before and after each use. Avoid alcohol-based cleaners as they can degrade silicone over time. Pat dry with a lint-free cloth and store in the included satin pouch away from direct sunlight. Never use silicone-based lubricants with silicone toys.

No. All charges appear as "LX Tech Corp" on your bank or credit card statement. There is no mention of LUXE, intimate products, or adult content. We also do not send physical mail or marketing materials to your address.

For orders under $150, we typically cover any customs fees. For orders above $150 going to certain countries, you may be responsible for local import duties. We ship all items as "personal massagers" with accurate but discreet customs descriptions to minimize any issues.

Contact our support team with your order number and reason for return. We'll email you a prepaid return label within 2 hours. Drop the package at any post office — no printing required, just show the QR code. Once received, refunds are processed within 3–5 business days.